Laptops and Notebook Computer Guide: HP Pavilion dv9700t 17" Notebook PC (Intel Core 2 Duo Processor T5750, 3GB RAM, 250GB Hard Drive, Lightscribe SuperMulti DVD Drive, 1023MB NVIDIA GeForce Go 8600M, Vista Premium)

HP Pavilion dv9700t 17" Notebook PC (Intel Core 2 Duo Processor T5750, 3GB RAM, 250GB Hard Drive, Lightscribe SuperMulti DVD Drive, 1023MB NVIDIA GeForce Go 8600M, Vista Premium)

Product Details

Amazon Sales Rank: #1725 in Personal Computers

Brand: Hewlett-Packard

Model: dv9700t

Dimensions: 1.57" h x 11.65" w x 15.16" l, 7.77 pounds

CPU: Intel Core Duo 2 unknown-units

Memory: 3GB DDR2 SDRAM

Hard Disk: 250GB

Graphics: 1023MB NVIDIA GeForce Go 8600M

Processors: 1

Native resolution: 1440X900

Display size: 17

Included Software: OPERATING SYSTEMMicrosoft Windows Vista Home PremiumSOFTWAREHP PhotoSmart PremierRealRhapsodyMuvee AutoProducer DVD Edition with BurningAdobe Acrobat ReaderMicrosoft WorksMicrosoft MoneyMicrosoft Windows Media PlayerHP Games Powered by Wild TangentIntuit Quicken New User EditionSonic Digital Media PlusHP QuickPlay

Features

Entertainment-centric notebook PC with 17-inch screen, HP Imprint finish, and 2.0 GHz Intel Core 2 Duo T5750 processor

250GB 5400RPM HDD, 3 GB RAM, LightScribe DVD-/+RW burner

Connectivity: 3 USB, 1 FireWire, 1 VGA, 1 S-Video, expansion port 3 connector, ExpressCard 54/34, 5-in-1 memory card reader

Quad-mode Wi-Fi (802.11a/b/g/n), 10/100 Ethernet, 1023MB NVIDIA GeForce Go 8600M

Pre-installed with Windows Vista Home Premium.

Customer Reviews

hp pavilion dv 9700 17" notebook pc
This computer has just about everything you could want. There are still glitches that have to be addressed. Vista is slow! I tried a download, vista program will not keep it downloaded. Other than it is heavy, and addressing vista problems, the computer is awesome.

Very Bad HP experience
Purchased the HP Pavilion online from the HP website.

- Genuine Windows Vista Home Premium (32-bit)
- AMD Turion(TM) 64 X2 Dual-Core TL-60(2.0GHz/1MB)
- 17.0" WXGA+ Ultra BrightView Widescreen (1440x900)
- 256MB NVIDIA(R) GeForce(R) Go 7600
- HP Imprint Finish + Microphone + Webcam
- 2GB DDR2 System Memory (2 Dimm)
- 120GB 5400RPM SATA Hard Drive
- LightScribe Super Multi 8X DVD+/-RW w/Double Layer
- 802.11a/b/g WLAN and Bluetooth
- HP Expresscard TV Tuner for Windows Vista Notebook
- High Capacity 8 Cell Lithium Ion Battery
- Microsoft(R) Office Basic 2007
- System Recovery DVD w/Windows Vista Home Premium
- Mobile Stereo Earbud Headphones (1 pair)

Total cost > 2K.

When the order arrived, it did not include a license key for MS Office. I contacted the HP Sales support. They punted me to Technical Support. I spoke to Michael at customer support. He told me that he was the "owner" of the problem and that he would call me after the weekend. after spending 1.5 hours on the call and on hold with him.

He never called back. 4 weeks later a called HP support to find out what was happening. err.. Nothing was happening. After working my way through their escalation system, I spoke to a case manager named Steve Har. He told me that if I did not have the product key that there was nothing that they could do. I explained that I did not get one. That did not seem to impress him. Bottom line: if it was not shipped, you are out of luck.

I now need to contact Chase to try and dispute the charge.

I have never had a worse experience with technical support. They were deceptive, incompetent, unresponsive and ultimately useless.

This is the last HP product that I will purchase. I urge you to be careful, if you insist on an HP, you should purchase it at a bricks and mortar store.